Customers have seven working days from date of receipt within which to return garments. To be refundable, the garments must be completely unworn and unwashed, and must be returned in their original condition and with receipt/invoice to:

S.E.H Kelly
1 Cleve Workshops
Boundary Street
London
E2 7JD

It is recommended that garments be returned by recorded delivery. Customers are liable for the loss of garments in transit. Garments returned in any condition other than the original one, or garments returned without the original packaging and labels, particularly when they have been worn by the customer, will not be taken back for a refund or exchange.

If all of the above conditions are fulfilled, a full refund will be issued to the customer to the PayPal account used for purchase within 15 days of the garments being returned. This refund will exclude the cost of returning the garments, which shall be borne by the customer.

The same conditions necessary for the approval of refunds also applies to exchanges. Note that in the event of an exchange, customers will be asked to pay for the shipping costs of new garments sent back out.

S.E.H Kelly ships worldwide.

Shipping is completely free.

Domestic (UK) orders are dispatched by Royal Mail “Special Delivery” (next day delivery).

International orders are sent by first-class Royal Mail “International Signed-For” (shipping time will vary by location; please enquire for more information).

Payment can be made with a credit or debit card, or with a PayPal account.

Payments are securely processed off-site by PayPal. S.E.H Kelly does not hold any credit card information on its systems.

When placing an order, the customer will be informed about the availability of the garments they wish to purchase. For any enquiries regarding the availability of garments, or for any other query, customers may email shop@sehkelly.com.

In circumstances when garments are unavailable after they have been ordered, the customer shall by informed by email within five working days of order confirmation.

Photographs for each garment are reproduced as faithfully as possible. However, screen colours and resolutions vary, and as such, the photographs are of no contractual value. Customers are therefore advised to closely read the description of each garment so as to be fully informed of every relevant characteristic.

Pricing and garment descriptions may be changed at any point without prior notice being given. Prices are indicated in Great British Pounds (GBP) and include VAT. Prices charged are those displayed on the website at time of ordering.

For each order, S.E.H Kelly takes the customer’s full name, email address, delivery address and billing address. This information allows for monitoring the progress of orders and updating customers about order status.

Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties.

If changes are made to the privacy policy, they will be immediately posted above.