Terms and conditions

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Shipping worldwide is always free of charge, orders always leave the workshop within three working days, and prices are always the same.

Returns and Exchanges Policy

Customers have a statutory period of seven working days from the date of receipt of their goods to notify S.E.H Kelly of their intention to return said goods. The goods in question must remain in their original, unaltered state, unworn and unwashed, and be fit for sale.

Prior to return, it is incumbent upon customers to communicate with S.E.H Kelly via email. This is essential to ensure that customers are apprised of the optimal practices concerning the return process, inclusive of the appropriate selection of delivery services, and adherence to customs declaration requirements in instances of international returns.

Goods authorised for return must then be sent back to S.E.H Kelly within a reasonable timeframe. This timeframe shall not exceed one month from date of receipt by the customer. Returns sent back after this period will not be eligible for refund or exchange.

Refunds will be executed within five working days, reverting to the original mode of payment employed at the time of purchase. It is pertinent to note that the cost associated with return to S.E.H Kelly shall be borne solely by customers and shall not be subject to reimbursement. In circumstances necessitating an exchange (for example, for a different size or colour) the onus of the cost for the dispatch of the new item lies with customers.

Pricing, Tax, and Customs Duties

Prices displayed on the S.E.H Kelly website for customers in the UK include the current Value-Added Tax (VAT) compliant with UK taxation legislation. For international customers, prices are displayed exclusive of VAT. Orders outside the UK may incur additional charges, such as local VAT, customs duties, and import fees upon entry into the destination country. These additional charges are the responsibility of customers. They are typically levied by the shipping agency or local customs authority post-delivery. S.E.H Kelly advises international customers to always consult local shipping services or customs offices for a complete understanding of potential additional costs prior to placing orders.

Regarding refunds and returns, S.E.H Kelly processes refunds for the cost of returned goods in accordance with the returns policy. S.E.H Kelly does not reimburse VAT, customs duties, or import fees incurred. Such costs, imposed by external parties such as customs or shipping agencies, are beyond the scope of the refund policy. In the event of exchanges, all efforts are made to ensure customs duties and taxes are not billed again, such as correct paperwork and declarations filed with the agency handling the shipment.

S.E.H Kelly is dedicated to adhering to all applicable laws and regulations governing international trade and customs, providing comprehensive information to assist customers in making an informed purchasing decision. Customers purchasing from S.E.H Kelly consent to the above terms regarding pricing, VAT, and customs duties.

Shipping and Delivery Protocol

S.E.H Kelly offers complimentary shipping to locations worldwide. Orders are typically dispatched within three working days, except during peak periods when processing times may be longer. Deliveries are conducted through an express tracked service, primarily by DHL. However, alternative carriers such as Royal Mail, UPS, or DPD may be used when necessary. This could be due to, but not limited to, customer requests, or previous experiences indicating a different company as more suitable for the shipping address.

Inventory and Goods Description Integrity

In the event of the unavailability of goods subsequent to order confirmation, S.E.H Kelly is committed to notifying customers via email within three working days. While every effort is made to ensure the veracity of photographs on the website, variations in colour and display resolution may occur, rendering these photographs non-contractual. Customers are therefore advised to rely primarily on the detailed descriptions provided for goods, and are encouraged to seek clarification from S.E.H Kelly when questions or doubts arise.

Data Protection and Security Compliance

Payment transactions with S.E.H Kelly are securely processed via bank card or PayPal account, processed through PayPal. S.E.H Kelly retains solely the customer name, email address, and delivery address. This is utilised for purposes explicitly stated at time of collection and shall never be disseminated, traded, rented, or disclosed to third parties.

S.E.H Kelly conducts its business operations in strict compliance with UK e-commerce legislation, upholding consumer rights and data protection statutes for all transactions.

Dispute Resolution and Governing Law

Disputes arising from transactions with S.E.H Kelly are initially subject to resolution through customer service. Should resolution remain elusive, such disputes will be governed by UK law, with proceedings conducted within the jurisdiction of UK courts.

Intellectual Property Rights

All content displayed on the S.E.H Kelly website, including but not limited to images, designs, and textual content, is the intellectual property of S.E.H Kelly, protected under intellectual property laws. Unauthorised replication or use of any content is prohibited.

Amendments and Notification of Policy Changes

S.E.H Kelly reserves the right to amend terms at its discretion and without prior notice. Customers are encouraged to review policies periodically to remain informed of changes.

Contact and Customer Service

For enquiries or additional information on any subject matter, customers may contact S.E.H Kelly via email. S.E.H Kelly is committed to delivering exemplary customer service and addressing any queries, concerns, or feedback in a timely and professional manner.

Environmental Responsibility

S.E.H Kelly acknowledges its environmental responsibilities and is dedicated to pursuing sustainable practices. This includes environmentally friendly materials, minimisation of waste, and sustainable methods in packaging and shipping processes. This is subject to ongoing evaluation and enhancement in line with current best practices and regulations.

Accessibility Compliance

S.E.H Kelly is committed to ensuring that its website is accessible to all users, including those with disabilities, in compliance with applicable accessibility standards. Efforts are made to ensure website features are accessible and user-friendly. Customers experiencing difficulty with the website should contact S.E.H Kelly for assistance and accommodation.

The S.E.H Kelly website employs cookies to enhance user experience and monitor website usage. By using the website, customers consent to the deployment of cookies. Customers retain the option to modify their web browser settings to manage their cookie preferences.

Conclusion

By engaging with S.E.H Kelly and its services, customers acknowledge and consent to the terms and conditions outlined above. S.E.H Kelly remains dedicated to upholding the highest standards of service, quality, and legal compliance in all aspects of its operations.